• FAQ
  • FAQ
Popular Search pro

Promotions

  • Promotion Exclusions and Limitations
  • Stacking Promotions
  • Customer Support for Promotion Issues
  • Expiration and Renewal of Promotions
  • Promotion Redemption Process
  • Flash Sales and Limited-Time Offers
  • How to Apply Coupon Codes
  • Understanding Promotional Offers

Orders

  • Receipts and Payment Confirmation
  • Returns and Refunds Process
  • Modifying or Canceling an Order
  • Order History and Invoices
  • Delivery Times and Shipping Costs
  • Order Status and Tracking
  • Lost or Delayed Orders
  • Placing an Order
  • Order Confirmation

Payments

  • Accepted Payment Methods
  • Securing Your Payments
  • Payment Declines and Authorization Holds
  • Failed Payments and Troubleshooting
  • Billing Information
  • Refunds and Reversals
  • Payment Confirmation

Shipping & Delivery

  • Missed Deliveries and Redelivery Attempts
  • Tracking Your Order
  • Delivery Confirmation
  • Shipping Options

Return & Refund

  • Refund Timelines
  • Tracking Your Return
  • Return Packaging Guidelines
  • Return Shipping Instructions
  • Return Authorization Process
  • Exchanges and Replacements
  • Return Period
  • Return Eligibility
  • Initiating a Return

Account Management

  • Updating Account Information
  • Order History and Tracking
  • Privacy Settings
  • Creating an Account
  • Logging In and Out
  • Password Management

Become a Seller

  • Payment and Payouts
  • Seller Dashboard
  • Verification and Approval
  • Creating a Seller Account
  • Managing Products
  • Updating Seller Information
  • Seller Support and Assistance
  • Customer Communication
  • Performance Metrics
  • Home
  • Docs
  • Return & Refund
  • Return Shipping Instructions

How should I ship the returned item back to you?

 

1. Packaging:

Use the original packaging if available. If not, use a sturdy box or package that can adequately protect the item during transit. Ensure that the packaging is secure and provides proper cushioning.

2. Include Accessories and Documentation:

Include any accessories, manuals, or additional items that came with the product. This helps ensure that the return is complete and allows the seller to inspect the item thoroughly.

3. Return Authorization Label (if applicable):

If a return authorization label was provided by the website or seller, ensure that it is affixed to the package according to the provided instructions. Some websites offer the option to use a digital return label.

4. Seal the Package Securely:

Seal the package securely using packing tape. Ensure that the package is well-sealed to prevent damage during transit. Double-check for any loose edges or openings.

5. Remove or Cover Previous Labels:

If you are reusing a box that had previous shipping labels, make sure to remove or cover them. This helps avoid confusion and ensures that the package is correctly routed.

6. Address and Return Authorization Number:

Clearly write or affix the return address provided by the website or seller. Include any additional information such as the return authorization number, if applicable. This information is crucial for the proper processing of the return.

7. Use a Trackable Shipping Method:

Use a trackable shipping method to send the return. This allows you to monitor the progress of the shipment and provides a tracking number for reference. Some websites may specify preferred shipping carriers or methods.

8. Insurance (if desired):

Consider purchasing shipping insurance, especially for high-value items. This can provide coverage in case the package is lost or damaged during transit. Check with the shipping carrier for available insurance options.

9. Keep the Tracking Number:

Keep a record of the tracking number provided by the shipping carrier. This allows you to track the progress of the return and provides proof of shipment.

What are your Feelings
Share This Article :
  • Facebook
  • Twitter
  • LinkedIn
  • Pinterest

Quick Links

Z

Support Policy

Z

Return Policy

Z
Seller Policy
Z
Privacy Policy
Z
Support Center
Z
Terms Conditions

My Account

Z

Login

Z

Order History

Z

My Wishlist

Z

Track Order

Contact

๎‚

Address

Katubedda, Moratuwa, Sri Lanka.
๎€

Email

[email protected]
๏กน

Phone

1995

Mobile App

Seller Zone

Z
Become A Seller
Z
Login to Seller Panel
Z
Download Seller App