What should I do if my payment fails?

 

1. Check Payment Information:

If your payment fails, double-check your payment details and ensure your chosen method is supported. If issues persist, contact our customer support for assistance.

2. Sufficient Funds:

Make sure there are sufficient funds in your bank account or that your credit card has an available credit limit to cover the purchase amount.

3. Credit Card Restrictions:

Verify if your credit card has any restrictions, such as international transaction limitations or spending limits. Contact your bank or credit card issuer to ensure there are no issues on their end.

4. Payment Method Compatibility:

Check if the website or platform accepts the payment method you are using. Some sites may have restrictions on certain types of credit cards or payment providers.

5. Try Another Payment Method:

If possible, try an alternative payment method. Some platforms offer multiple payment options, such as credit cards or BOC payment gateway.

6. Contact Your Bank or Card Issuer:

If the issue persists, contact your bank or credit card issuer. They can provide insights into why the payment is failing and may be able to resolve the issue on their end.

7. Enable International Transactions:

If you are making an international purchase and your card has restrictions on international transactions, contact your bank to enable international transactions for the specific purchase.

8. Use a Different Device or Browser:

Try using a different device or browser to make the payment. Sometimes, technical issues on your device or browser can affect the payment process.

9. Wait and Retry:

In some cases, temporary issues with the payment gateway or your bank may cause a failure. Wait for a short period and then attempt the payment again.